At MusknMist, we are committed to delivering every order in perfect condition. Since perfumes are personal care products, please read our
policy carefully before placing an order.

Returns:

For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

However, we’re happy to assist if you receive:     

•  A damaged or broken product
• A leaking bottle
• An incorrect item
• A product with missing items

To request a replacement or refund, please contact us within 48 hours of receiving your order.

How to Raise a Request

To help us verify your request, please share:

• Your Order ID
• Clear photos of the product and packaging
• An unboxing video showing the issue (required for damage, leakage, missing, or incorrect items)

Requests without sufficient proof may not be eligible for approval.

Refunds:

Once your request is reviewed and approved, the refund will be processed to your original payment method.

• Prepaid Orders: Refunds are usually processed within 5–7 business days after approval.
• Cash on Delivery (COD) Orders: Refunds will be transferred to your registered bank account within 5–7 business days after verification.

Your bank may take additional time to reflect the refunded
amount.

 Order Cancellation

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.

 Non-Returnable Cases

Returns or refunds will not be accepted for:

• Opened or used products
• Personal fragrance preference or change of mind
• Minor packaging imperfections that do not affect the product
• Damage caused by improper storage or misuse after delivery
• Requests made after the specified reporting period

 Need Assistance?

If you have any questions regarding returns or refunds, our customer support team is here to help.

Email: musknmistofficial@gmail.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)